Data Handling Notice for Bangladesh Users

Melbet uses collected personal data to operate accounts, process transactions, manage website access, and protect users against fraud or unauthorised activity. Data also supports service improvement, technical analytics, customer support, responsible gambling controls, and communication about account activity. Marketing contact may occur only where permitted by user consent, account settings, or applicable rules. Records may also be used to meet regulatory, tax, accounting, security, dispute resolution, and anti money laundering duties.

1. Account creation, login security, identity checks, and profile administration.
2. Deposit and withdrawal handling through banks, mobile financial services, card processors, or other payment providers.
3. Verification of age, account ownership, payment ownership, and bonus eligibility.
4. Detection of fraud, collusion, abuse, chargebacks, account misuse, and security threats.
5. Customer support, complaint handling, dispute review, and service messages.
6. Website performance checks, error detection, analytics, and product improvement.
7. Personalisation of language, region, payment options, account settings, and permitted communications.
8. Compliance with legal requests, internal audits, record retention duties, and risk controls.
9. Responsible gambling checks, limits, account restrictions, and exclusion requests where available.
10. Defence of legal claims, enforcement of terms, and protection of legitimate business interests.

All processing is carried out on a stated basis, such as user consent, contract performance, legal duty, security interest, or legitimate operational need. Users are informed about the purpose and scope of collection through this document and related service terms.

Users can view and update certain personal information through the account profile, payment area, security settings, or customer support channels available on the platform. Details such as contact information, communication settings, and profile records may be corrected if the change does not conflict with verification duties, payment rules, fraud checks, or legal record retention. A request to modify or delete data may require the user to submit proof of identity, account ownership, and the reason for the request, because unauthorised changes can affect funds, withdrawals, dispute records, or security logs. Some information may remain stored for a limited period if it is needed for accounting, anti money laundering review, complaint handling, responsible gambling controls, payment investigation, or defence of legal claims. By using payment services on the platform, users consent to security checks and to the handling of payment information by electronic service providers involved in deposits, withdrawals, fraud prevention, and transaction verification. Melbet maintains privacy and data security by limiting access to authorised personnel, applying technical safeguards, and using account verification before sensitive changes are made.

The website and services are intended only for users aged 18 years or above. The operator may not be able to verify a person’s age without valid documents, so users may be asked to complete age and identity checks. If a parent or legal guardian proves that a minor has submitted personal data, the relevant information will be reviewed and deleted where legal retention is not required.

1. Persons under 18 must not register, deposit, play, or use the services.
2. Age checks may require an identity document, payment proof, or other verification record.
3. Accounts suspected of minor use may be restricted during review.
4. A parent or guardian may contact support with proof of authority and evidence of the minor’s data.
5. Data linked to a minor will be deleted or anonymised unless law, security, payment, or dispute records require limited retention.
6. Any funds, account status, or related action will be handled under the applicable terms and legal duties.

Personal data may be processed outside Bangladesh in locations where Melbet group entities, service providers, payment partners, hosting providers, fraud prevention vendors, or support contractors operate. Use of the website and services confirms user consent to such cross border transfer and processing. The operator requires partners to protect confidentiality and use information only for authorised purposes. Data transfer controls may include contractual duties, access limits, technical safeguards, and audit based oversight.

1. Data may be stored or accessed in another country for hosting, support, payments, analytics, or security checks.
2. Overseas partners must follow confidentiality duties and data handling instructions.
3. Access is limited to information needed for the assigned service.
4. Technical safeguards may include encryption, secure credentials, access logs, and restricted systems.
5. Transfers may occur where needed to process withdrawals, verify identity, investigate fraud, or comply with lawful requests.
6. Users consent to international processing through continued use of the services after this policy is made available.

A disclaimer may change how certain rules apply, including the scope, effect, or interpretation of privacy terms. This applies where the user accepts the policy by signature, electronic acceptance, account registration, continued use, or accession to the terms. The policy must be read together with applicable service terms, payment rules, bonus rules, and legal requirements.

1. A disclaimer may limit or define the operator’s responsibility where allowed by law.
2. Acceptance may occur through a checkbox, account use, electronic confirmation, signature, or accession.
3. The policy does not remove rights that cannot be excluded under applicable law.
4. Service terms may add operational rules on payments, identity checks, account restrictions, and disputes.
5. If a rule conflicts with mandatory law, the mandatory law will prevail for that point.
6. Continued use after an update confirms acceptance of the current policy.

Cookies are small text files stored on a browser or device when a user visits the website. Melbet uses cookies and similar technologies to support website functions, maintain sessions, remember preferences, measure statistics, analyse behaviour, improve site performance, and personalise selected service features. Cookie data may include device identifiers, IP address, browser type, pages viewed, session time, referral source, and interaction records. Some cookies are required for security and account access, and others support analytics or service improvement. Cookies used for these purposes may be retained for up to 1 year unless the user deletes them earlier through browser settings or a shorter technical period applies. Browser controls may limit or block cookies, but some parts of the website may not function correctly without required cookies.

Use of Melbet services in Bangladesh indicates full acceptance of the current Privacy Policy, including the rules on collection, processing, storage, disclosure, cookies, data transfers, and user rights. The latest published version of this document overrides all previous versions and applies to future use after it becomes available on the website. If a user does not agree with the current policy, the account holder should stop using the services and contact support about account data options, subject to legal and operational retention duties.

Personal data may be shared with third parties where required by law, needed for dispute handling, or permitted under agreements linked to the services. These parties may include payment processors, identity verification vendors, fraud prevention services, hosting providers, analytics providers, professional advisers, affiliates, and competent authorities. Where external parties are listed on the website, users can review the available details there. If a party is not listed, the operator will limit disclosure to the purpose and scope required for the service, legal duty, or legitimate security need.

1. Payment providers may receive transaction data to process deposits, withdrawals, refunds, and chargeback checks.
2. Verification vendors may receive identity records to confirm age, account ownership, or document validity.
3. Fraud prevention partners may receive technical data, transaction patterns, and risk signals.
4. Hosting and IT service providers may process data needed to run the website and secure systems.
5. Legal advisers, auditors, or insurers may receive records needed for claims, reviews, or compliance.
6. Authorities may receive information when a lawful request, court order, investigation, or legal duty applies.
7. Contracted parties must use the data only for authorised purposes and apply confidentiality safeguards.
8. A user who submits personal data gives consent to sharing within the stated purpose and scope of this policy.